Shipping Policies and Processing Times

It is always our goal to ship orders as quickly as possible.  However in instances in which an item needs to be customized, the processing time will be longer. 

Here are the estimated processing times for customer orders.

1 Day:   Non-Custom Items in Stock
2 Days:  Graphic Print T-Shirts & pants requiring hem for proper sizing
3 Days Custom Artwork:  Logo Embroidery and prints will ship within three days of customer approval of artwork
3 Days Reflective Striping:  Reflective Striping (Shirts & Coveralls)

Customers will receive free ground shipping on all orders, within the lower 48 states. Shipments to Hawaii and Alaska qualify to receive our discounted shipping rates, but free ground shipping does not apply. Most orders are shipped via UPS, UPS SurePost or USPS. If you need your product delivered quickly we offer discounted rates on 2nd Day and Overnight shipping via UPS and USPS, these rates are available during checkout. We will gladly use your UPS account to ship your order, please add your account number and instructions to the Order Instruction/Comments section during checkout

All orders ship from Santa Ana, California

If an order contains multiple products including items that are customized, the order will ship in full once all customizations are complete

Benchmark supports our military and service members. APO and FPO orders are shipped with the US post Office. Tracking is not possible on these shipments but delivery confirmation is included.

International orders are shipped via the best route and carrier option. Shipping is charged to the customer at our discounted rates

We offer free shipping on all orders within the United States.

Expedited shipping options available at checkout at an extra cost

Returns, Exchanges, and Refunds

If you are not 100% satisified with your purchase, we will offer a refund or exchange

For all other items customers have 60 days to return your item in its original unused condition for a full refund.

Orders receiving a full refund do not qualify for free return shipping to Benchmark FR

For all other items, customers have 60 days to return your item in its original unused condition for a full refund.

Orders receiving a store credit do not qualify for free return shipping to Benchmark FR

You have up to 90 days to exchange a product for a different size. Exchanged item should be returned in its original unused condition.

Shipping the exchange to Benchmark is the customer’s responsibility. Benchmark will ship replacement item to the customer, free ground shipping.

Benchmark FR will repair any Benchmark FR product for up to one year, for free (even if it’s your fault). Products must be shipped clean and recently laundered

Shipping the damaged item to Benchmark FR is the customer’s responsibility. Benchmark FR will ship repaired item to the customer, free ground shipping

In the rare event of a product defect we'll exchange the product for free

Submit Online Return/Exchange Request

For your repair, return, refund, or exchange request call us at 714-360-0663 to speak to a customer service person or email us your request.

Return Address

Benchmark FR
1521 East McFadden Ave
Suite F
Santa Ana, California 92705

IMPORTANT NOTE: CUSTOMIZED, ALTERED, SCREEN PRINTED AND EMBROIDERED PRODUCTS ARE NOT RETURNABLE FOR A REFUND OR CREDIT.